Frequently asked questions

We offer Japanese sizes 7–15 (sizes 2–4 for pinky rings). Larger sizes can also be made for an additional charge. Please contact us by email or official LINE.

In principle, we can make any size. If your preferred size is not listed on the product page, it may be available as a semi-custom order. Please contact us.

We offer one complimentary alteration within 2 Japanese sizes up or down. Changes of 3 sizes or more incur a fee. Designs that cannot be resized will be exchanged for a new item at no charge. Exchanges can be arranged the same day if stock is available; otherwise, please allow 3–5 weeks.

View warranty conditions and repair services ↗

Fine Jewelry collection rings can be resized at no charge.

Wide or specially constructed rings, such as those in the Silver collection, are difficult to resize and will be replaced with a new item. An additional fee of JPY 3,500 applies.

Non-standard sizes are available for an additional charge. Please contact us first. Indicative fees are:
Fine Jewelry collection: from JPY 1,000 per Japanese size increase
Silver collection: from JPY 500 per Japanese size increase
Please allow 3–5 weeks.

For standard sizes offered online, size alterations and exchanges for a new item are complimentary.

In-stock items: you may request a date and time in the order notes at checkout.

Made-to-order items: you cannot choose a date, but you may request a time slot.

Available time slots for deliveries within Japan:
Morning (08:00–12:00) / 14:00–16:00 / 16:00–18:00 / 18:00–20:00 / 19:00–21:00
Time slots and requested dates may not be available for some areas, including remote islands.

We use Yamato Transport for deliveries within Japan. For international orders, please refer to the delivery options shown at checkout.

In-stock items: within 2 business days.

Made-to-order items: within 3–5 weeks, usually around 3 weeks.

Bank transfer orders are processed after payment has been confirmed.
We do not dispatch orders on Sundays or Mondays.

Yes. If you do not need a delivery note, for example when sending a gift, please tell us in the order notes.

Once an order has been formally accepted, it cannot be cancelled, even before dispatch.

We accept orders by phone, email and official LINE. Once you have chosen your item, we will send an invoice. Payment is available by credit card or bank transfer.

To order by phone, please contact:
TEL：03−6910−4764
Hours: 11:00–19:00 JST (excluding Sundays, Mondays, Japanese public holidays and the New Year period)
We may be unable to answer immediately depending on the situation. Thank you for your understanding.

Yes. For most products, you can select the quantity on the product page.
If the product page does not allow you to select a quantity, please contact us. We will provide a half-price code so you can purchase a single earring.

We accept semi-custom orders only, such as changing the stone size in an existing design. Please contact us to discuss your request.

We do not normally hold items. At pop-up events in department stores and similar venues, we can hold an item for 2 days. Please contact us if needed.

If your order confirmation has not arrived, please check the following:

• It may have been sent to your spam or junk folder.
• The email address entered may be incorrect.
• Your order may not have been completed.
• Your email settings may block our domain or it may not be on your approved senders list.
  Please allow emails from info@gypphy.com.
• Issues with ezweb email accounts
  Some ezweb accounts may reject emails because of spam filter settings. Please allow emails from info@gypphy.com in your approved senders list. See the au website below for detailed instructions.
     https://www.au.com/support/service/mobile/trouble/mail/email/filter/detail/domain/

Japan’s cooling-off system does not apply.

Credit cards
VISA/Mastercard/American Express/JCB
Your credit card number is encrypted using SSL security for safer shopping.

Paidy (Japan service)
Paidy lets you pay the following month at a convenience store, by bank transfer or by direct debit. You can purchase using your mobile number and email address, without entering card details. If payment cannot be processed because of a technical issue, please try another payment method.

EPOS Card (Japan service)
You can pay using EPOS points.

Bank transfer
Please contact us if you wish to pay by bank transfer. Orders are automatically cancelled if payment cannot be confirmed within 3 business days.

Other methods
Apple Pay/Shop Pay/Google Pay

In Japan, instalments are available through designated card payment services or Paidy. Follow the options displayed on the payment page. For international orders, please use the payment methods shown at checkout.

Yes. Please request one in the order notes or contact us after ordering.

A card payment may be declined for the following reasons:

1. The card number was entered incorrectly.
2. Your credit limit has been exceeded.
3. The transaction exceeds your card’s single-payment limit.
For reasons 2 or 3, please contact your card issuer.

Gifts use our standard product packaging. A shopping bag and message card can be included at no charge. Please request these in the order notes.

Yes. Please enter your desired message in the order notes. There is no specific character limit.

Complimentary engraving is available on rings only. Please use the engraving field on the ring’s product page. Up to 15 characters are free; additional characters may be available for a fee. Please contact us. Some designs cannot be engraved.

We offer complimentary maintenance for 1 year, although some cases incur a fee. Please seethis pagefor details.

View warranty conditions and repair services ↗

Purchases made on our website or at GYPPHY stores may qualify for a return and full refund if return shipping is arranged within 1 week of dispatch, subject to the conditions below. For example, an item dispatched on 1 April must be sent back by 8 April.

Please return all accessories and the delivery note. We will process your refund after receiving the item.

Returns and exchanges are not accepted in the following cases:
1. The item has been used.
2. The item has already been resized or exchanged.
3. The item has been damaged, including scratches.
4. Accessories, such as the warranty card, jewellery box or delivery note, have been damaged, lost or discarded.
5. Semi-custom products (design or ring size) or specially ordered items with engraving.
6. More than 1 week has passed since dispatch.
7. The request is not from the original purchaser. For gifts, the purchaser’s name and phone number can be provided for eligibility under the usual conditions.
8. A discount code other than the LINE friend-add campaign code was used.
9. Items purchased from third parties, including resale platforms.
10. Orders from overseas.　
11. Purchases made at pop-up stores in department stores or similar venues.
12. Collaboration or limited-edition products.
13. Items whose description states they are non-returnable.

The following are normally fully custom-made and are also excluded from returns:
• All bridal rings
• Platinum and pink gold (K10/K18) materials
• Rings with an additional charge based on size
• Products priced above JPY 200,000
• Products using moissanite of 1.5ct or larger
In-stock versions may be returned subject to the usual conditions. Made-to-order versions cannot be returned.
Unless the return is due to our error, the customer is responsible for shipping and any bank transfer fees.
Once an order has been formally accepted, it cannot be cancelled, even before dispatch.

Return procedure
1. Contact us through the enquiry form or LINE with the purchaser’s name and phone number.
For store or pop-up purchases, please provide the Order #, Product # and Shipping Date on the back of your warranty card.
For bank transfer purchases, please provide the bank name, branch and account number for your refund.
The account holder must match the purchaser’s name. Otherwise, we cannot issue a refund.

2. Send the item back
After reviewing your message, we will provide the return address and instructions. Please return all accessories and the delivery note within the deadline. Unless the return is due to our error, you are responsible for return shipping.

3. Refund: once the returned item has been inspected and approved, we will process your refund.

Bank transfer: after approving the item, we will arrange a refund to your specified account within 2 business days.
Credit card: after approving the item, we will request a refund from your original card issuer on the same day.

The time until the refund appears depends on your card issuer. Please contact them for details.

Unless the return is due to our error, bank transfer fees are your responsibility.

View returns and exchanges information ↗

You are responsible for shipping to us. We will cover this cost if you received a defective or incorrect item.

We cover shipping back to you.

Payment by credit card
We will refund the full payment through your credit card company.
The time until the refund appears varies by card issuer. Please contact the issuer of the card used.

Payment by bank transfer
We will transfer the full refund amount to the bank account you specify.
Bank transfer fees are the customer’s responsibility.

We offer complimentary repairs within 1 year. If the damage cannot be repaired, we will replace it with a new item.

View warranty conditions and repair services ↗

Earring backs in each material are available individually. Please contact us to purchase one.

We offer complimentary repairs within 1 year. Depending on the chain type and condition, repair may not be possible; in that case we will replace it with a new item.

View warranty conditions and repair services ↗