Service prices on this page are in Japanese yen (JPY). Delivery and payment options vary by destination; please refer to checkout. For overseas ring sizer loans or repair shipping, please contact us first.
Returns and exchanges
Before sending anything back, please check the eligibility conditions and process.
Return eligibility
Within 1 week of dispatch
Please complete the return shipping procedure within this period.
Example: if dispatched on 1 April, arrange return shipping by 8 April.
Purchases made on our website or at GYPPHY stores may qualify for a return and full refund if sent back within the period above. Please return all accessories and the delivery note. We will process the refund after receiving the item.
Please check the exclusions below carefully.
When returns and exchanges are not accepted
- The item has been used.
- The item has already been resized or exchanged.
- The item has been damaged, including scratches.
- Accessories, such as the warranty card, jewellery box or delivery note, have been damaged, lost or discarded.
- Semi-custom products (design or ring size) or specially ordered items with engraving.
- More than 1 week has passed since dispatch.
- The request is not from the original purchaser. For gifts, the purchaser’s name can be provided for eligibility under the usual conditions.
- A discount code other than the LINE friend-add campaign code was used.
- Items purchased from third parties, including resale platforms.
- Orders from overseas.
- Purchases made at pop-up stores in department stores or similar venues.
- Collaboration or limited-edition products.
Returns of fully custom-made products
The following are normally fully custom-made and are excluded from returns.
- All bridal rings
- Platinum and pink gold (K10/K18) materials
- Rings with an additional charge for increasing the size
- Products priced above JPY 200,000
- Products using moissanite of 1.5ct or larger
In-stock versions may be returned subject to the usual conditions. Made-to-order versions cannot be returned.
Unless the return is due to our error, shipping and any bank transfer fees are the customer’s responsibility.
Size exchanges and alterations
Whether a ring can be resized depends on its design and its condition after purchase. Please check the product page’s post-purchase sizing guidance and our aftercare information.
How to apply
Contact us first
Use the enquiry form or LINE and provide the purchaser’s name and phone number.
For store or pop-up purchases, provide the Order #, Product # and Shipping Date on the back of your warranty card.
For bank transfer purchases, also provide the bank name, branch and account number for your refund. The account holder must match the purchaser’s name.
Return the item as instructed
After reviewing your enquiry, we will send the return address and instructions. Return all accessories and the delivery note within the deadline. Unless the return is due to our error, you are responsible for shipping.
Inspection and refund
We will inspect the returned item and process your refund if everything is in order.
Refunds by payment method
Bank transfer
Once the item is approved, we will arrange a refund to your specified account within 2 business days. Unless the return is due to our error, transfer fees are your responsibility.
Credit card
Once the item is approved, we will request a refund from your original card issuer that day. The time until the refund appears varies by issuer; please contact them for details.
Order cancellations
Once an order has been formally accepted,it cannot be cancelled, even before dispatch. Thank you for your understanding.