Frequently Asked Questions/Shopping Guide

Available in Japanese planning dimensions of sizes 7 to 15 (pinky rings are sizes 2 to 4). We can also manufacture larger sizes (for a fee). If you are interested, please contact us via email or official LINE.

In-stock items: Delivery date can be specified. If you wish to specify a delivery date and time, please enter it in the memo field when placing your order.

Made-to-order items: You cannot specify the delivery date, but you can specify the delivery time.

*Available time slots
Morning (8am-12pm)/2pm-4pm/4pm-6pm/6pm-8pm/7pm-9pm
*Please note that in some areas, such as remote islands, we may not be able to provide time-specific delivery service, and we may not be able to accommodate your requested delivery date.

Please note that orders that have been officially accepted cannot be canceled even before they are shipped.

We will send it by Yamato Transport.

In-stock items: within 2 business days.

Made-to-order items: Delivery will take 3-5 weeks. Normally, delivery takes 3 weeks.

*For orders paid by bank transfer, we will process your order only after we have confirmed receipt of payment.
*Please note that we do not process shipments on Sundays and Mondays as these are our regular closing days.

We have included a delivery note. If you do not need it for gift shipping, etc., please enter it in the notes section when ordering.

We also accept orders by phone, email, and through our official LINE account. Once you have decided on your desired items, we will send you an invoice. You can choose to pay by credit card or bank transfer.

If you wish to place an order by phone, please contact us at the number below.
TEL: 03-6910-4764
*Reception hours: 11:00 AM - 7:00 PM (excluding Sundays, Mondays, public holidays, and year-end/New Year holidays)
*Please note that we may not be able to answer your call depending on the circumstances.

Yes, it is possible. You can select the quantity for our main products from each product page.
If you cannot select the quantity for an item on the product page, please contact us. We will provide you with a 50% off coupon, so please use it to purchase the item at the price of one.

We only accept semi-custom orders, such as changing the size of stones based on an existing design. Please contact us if you wish.

As a general rule, we do not accept reservations for products. However, for special events such as pop-ups at department stores, etc., we can hold items for two days. Please contact us if you wish.

If you do not receive an order confirmation email, the following may be the case:

• It is sorted into the spam folder.
• The registered email address is incorrect.
• Order was not completed correctly
• You have specified a domain in your spam filter settings, or you haven't added it to your list of allowed domains.
  info@gypphy.comPlease configure your settings to receive emails.
• ezweb email malfunction
  It appears that there are many cases where ezweb email addresses are not receiving emails. This may be because the spam filter function is enabled and is set to reject the emails altogether. When setting up your receiving list, please check the following:info@gypphy.comPlease configure your settings to receive emails from [email address]. For detailed instructions on how to do this, please refer to the procedure on the au official website below.
     https://www.au.com/support/service/mobile/trouble/mail/email/filter/detail/domain/

Cooling-off does not apply.

■Credits
VISA/Mastercard/American Express/JCB
*Your credit card number is encrypted using a security system (SSL), so there is no need to worry about leakage or other issues. Please enjoy shopping with peace of mind.

◾️Paidy
This payment method allows you to pay the following month (convenience store/bank transfer/direct debit). You can easily purchase using only your mobile phone number and email address, and pay later at a convenience store, by bank transfer, or direct debit. *You do not need to provide credit card information. *In some cases, payment processing may fail due to technical reasons. In that case, please try another payment method.

◾️Epos Card
You can use Epos points to make your payment.

■Bank transfer
We only offer this service to those who are interested, so please feel free to contact us. If we do not receive confirmation of your payment within 3 business days, your order will be automatically cancelled.

■Other
Apple Pay/Shop Pay/Google Pay

Payment can be made in installments. On the payment screen, select [Credit card payment (in Japan/GMO Epsilon)] or [Paidy] for deferred payment and press the payment button. You will be redirected to a separate page where you can select your credit card information and number of payments.

Can be issued. If you wish, please write so in the notes section when ordering. Or please contact us after placing your order.

Your credit card payment may be rejected for the following reasons:

① If you enter the wrong credit card number
② If the limit is exceeded
③ When there is a limit on the amount that can be paid in a single transaction.
*For cases ② and ③, please contact your credit card company.

Even if it is a gift, it will be the same as the normal packaging. However, it is possible to include a [Shopping bag] and [Message card] free of charge. If you wish, please write so in the notes section when ordering.

We have it available. If you wish, please write your desired message in the notes section when ordering. There is no particular character limit.

We provide free engraving service for rings only. Please check the page for each ring product as there is a place to fill in the engraving. There is a limit of 15 characters, but you can enter more characters for a fee. Please feel free to contact us if you are interested. However, please note that we may not be able to accommodate some designs.

Maintenance is provided free of charge for one year. Please note that in some cases, a fee may be charged. For details, please see below.HerePlease check further.

If you purchased the product from our website or a GYPPHY store and complete the return process within one week of the product being shipped, we will accept returns and provide a full refund. (Example: If the product was shipped on April 1st and you wish to return it, please complete the return process by April 8th.)

When returning an item, please include all accessories and the delivery slip. We will process your refund after receiving the returned item.

However, please note that we cannot accept returns or exchanges in the following cases.
1. If you have used the product.
2. If the item has been repaired or replaced once to change the size.
3. Damaged goods (including scratches).
4. If any accessories (such as the guarantee card, jewelry case, or delivery slip) are damaged, lost, or discarded.
5. Semi-custom products (design and ring size) and bespoke items with engravings.
6. If more than one week has passed since the product was shipped.
7. If the person making the purchase is not the original purchaser (however, if it is a gift, please rest assured that it will be eligible for return or exchange if you provide the purchaser's name and phone number).
8. If you use a coupon other than the Line Friend Add Campaign coupon.
9. Items purchased from sources other than our store, such as flea market websites.
10. Orders from overseas
11. If you purchased the item at a pop-up store held in a department store or similar location.
12. Collaboration products and limited edition products
13. Products with a description stating that they are non-returnable.

Additionally, the following items are also made-to-order and are therefore not eligible for return.
・All types of bridal rings
Platinum and pink gold (K10/K18) materials
- Rings with increased price depending on size
Products costing over 200,000 yen
• Products using moissanite of 1.5ct or more
*However, items in stock can be returned. Made-to-order items cannot be returned.
*Please note that unless the return is due to our fault, the customer will be responsible for shipping costs and bank transfer fees (in the case of bank transfers).
Please note that orders that have been officially accepted cannot be canceled, even before shipment.

■ Procedure
1. Please contact us via the inquiry form or LINE, including your name and phone number.
Customers who purchased items at our stores or pop-up shops should fill in the Order #, Product #, and Shipping Date printed on the back of the guarantee card you received.
For customers who paid by bank transfer, please provide the bank name, branch name, and account number for your refund.
Please note that we cannot issue a refund if the name on the order does not match the name on the order.

2. Return
After receiving your email, we will contact you with the return address and return instructions. Please return all accessories and the delivery slip within the specified period. Please note that unless the return is due to our fault, you will be responsible for the return shipping costs.

3. After we receive and inspect the returned item, we will process your refund if there are no issues.

■For bank transfers: After we confirm the product and there are no problems, we will process the refund to your designated account within 2 business days.
■For credit card payments: After we have inspected the product and confirmed there are no issues, we will process a refund to your credit card company on the same day.

The timing of your refund varies depending on your credit card company, so please contact your credit card company for details.

*Please note that unless the return is due to our fault, the bank transfer fee will be borne by the customer.

We will resize the item for free once within ±2 sizes. Please note that sizes above ±3 will be available for a fee. Additionally, some products have designs that cannot be resized, in which case we will replace them with a new product free of charge. If we have it in stock, we will exchange it on the same day, otherwise it will take 3-5 weeks.

For our fine jewelry collection, resizing is available free of charge.

Rings with thick, unique designs, such as those in our Silver Collection, are difficult to resize and repair, so we will replace them with new ones. In that case, there will be a charge of ¥3,500.

Custom sizes are also available. Please contact us if you require this service, as additional charges will apply. The following is a guideline for pricing.
Fine Jewelry Collection: ¥1,000 and up/size increase
Silver Collection: ¥500 and up/1 size up
Please allow 3-5 weeks for delivery.

We will provide free size changes and replacements for standard sizes (sizes sold online).

Please note that the shipping cost for the outbound delivery will be borne by the customer. However, if a defective product or the wrong item is delivered, we will cover the cost.

We will cover the return shipping costs.

■When paying by credit card
We will refund the full amount of the payment through your credit card company.
*The timing of the refund being reflected varies depending on the card company, so please contact your card company for details.

■Bank transfer
We will transfer the full refund amount to the bank account you specified.
Please note that the bank transfer fee will be borne by the customer.

We will repair it free of charge for one year. Depending on the situation, we may not be able to repair the item, in which case we will replace it with a new item.

We sell earring catches of each material starting from 1 piece. We apologize for the inconvenience, but please contact us if you wish.

We will repair it free of charge for one year. Depending on the type and condition of the chain, we may not be able to repair it, in which case we will replace it with a new one.