Description based on Specified Commercial Transactions Law
Vendor
GYPPHY Co., Ltd.
Chief Operations Officer
Yuzuru Takigawa
location
Tamagawa Building 101, 1-24-3 Jiyugaoka, Meguro-ku, Tokyo
telephone number
03-6910-4764
email address
info@gypphy.com
Other necessary charges besides the product price
Shipping costs for repairs/returns.
- Bank transfer fees incurred when making a bank transfer.
- Fees for payments made at convenience stores using services such as Paidy.
Delivery time
If the item is out of stock, it will be shipped 3-5 weeks after order confirmation. If the item is in stock, it will be shipped within 3 business days.
■Payment Methods
·credit
VISA/Mastercard/American Express/JCB
*Your credit card number is encrypted using a security system (SSL), so there is no need to worry about leakage or other issues. Please enjoy shopping with peace of mind.
Epos Card
Epos points can be used.
·others
Apple Pay/Rakuten Pay/Shop Pay/Google Pay/Paidy
■Regarding refunds, returns, exchanges, and cancellations
If you purchased the product through our website or in-store and complete the return process within one week of the product being shipped, we will accept returns and provide a full refund. (Example: If the product was shipped on April 1st and you wish to return it, please complete the return process by April 8th.)
When returning an item, please include all accessories and the delivery slip. We will process your refund after receiving the returned item.
However, please note that we cannot accept returns or exchanges in the following cases.
1. If you have used the product.
2. If the item has been repaired or replaced once to change the size.
3. Damaged goods (including scratches).
4. If any accessories (such as the guarantee card, jewelry case, or delivery slip) are damaged, lost, or discarded.
5. Semi-custom products (design and ring size) and bespoke items with engravings.
6. If more than one week has passed since the product was shipped.
7. If the person making the purchase is not the original purchaser (however, if it is a gift, please provide the purchaser's name, and the item will be eligible for return or exchange, so please rest assured).
8. If you use a coupon other than the Line Friend Add Campaign coupon.
9. Items purchased from sources other than our store, such as flea market websites.
10. Orders from overseas
11. In the case of purchases made at pop-up stores and select shops held in department stores, etc.
12. Collaboration products and limited edition products
13. Products with a description stating that they are non-returnable.
Additionally, the following products are basically made-to-order and are therefore not eligible for return.
・All types of bridal rings
Platinum and pink gold (K10/K18) materials
- Rings that will cost more if the size is increased
Products costing over 200,000 yen
• Products using moissanite of 1.5ct or more
*However, items in stock can be returned. Made-to-order items cannot be returned.
*Please note that unless the return is due to our fault, the customer will be responsible for shipping costs and bank transfer fees (in the case of bank transfers). Also, please be aware that orders that have been officially accepted cannot be canceled even before shipment.