Aftercare

• For issues arising from normal use, one repair service is complimentary within 1 year of purchase. Additional repair services are charged, even within the first year.
• If a problem occurs immediately after a repair, a second repair will also be complimentary.
• Example: after a complimentary size alteration, a stone needs re-setting some time later. This is a second repair service and is chargeable, even if less than 1 year has passed since purchase.
• For in-stock items purchased in store, the warranty lasts 1 year from the purchase date.
  For online purchases, or made-to-order items ordered in store and delivered, the warranty lasts 1 year from the dispatch date.

All prices are in Japanese yen (JPY).

Service availability and fees may vary with the repair and the item’s condition. Complimentary repairs are subject to the warranty conditions above.

• Some ring designs can only be adjusted by 1 Japanese size up or down.
• The following rings cannot be resized and must be remade, at 40% of the product price.
  　– Full eternity rings　
  　– Wide rings　
  　– Rings with special designs
• Exchanges may be complimentary within 1 week of delivery, subject to the conditions. Please seeReturns, exchanges and cancellationsfor details.
• Please check the post-purchase ring sizing guidance on each product page to find out whether resizing is available.

1. Contact us
   For customers who purchased online or in store
   Use the enquiry form below and provide: 1. Your name, 2. The phone number used for your order, 3. Details of the repair requested.
   
   For customers who purchased at a pop-up store
   Use the enquiry form below and provide: 1. Your name, 2. The ORDER #, PRODUCT # and SHIPPING DATE on your warranty card, 3. Details of the repair requested.
   
   If more than 1 year has passed since purchase, clear photos of the affected area will help us prepare a quotation.
   You can also bring your item directly to a store. No appointment is required.
   However, contacting us before your visit will help us assist you more smoothly.
   A quotation for a paid repair may take several days, so we recommend contacting us in advance.
2. Reply from customer support
   After reviewing your enquiry, we will email the return address and instructions within 2 business days.
3. Send your item to us
   Please send the item to the address provided in our email.
   You are responsible for return shipping costs.
4. Payment, if applicable
   After checking your item, we will send a payment link. Please complete payment using that link.
   If you prefer a bank transfer, please contact us separately. Transfer fees are your responsibility.
5. Repair
   We will begin the repair once the item arrives. We do not send a separate arrival confirmation.
6. Dispatch
   Once the repair is complete, we will send the item back and email the delivery details after dispatch.

You can attach photos to your reply to our support email or send them through our official LINE account.