If you purchased the product from our website or a GYPPHY store and complete the return process within one week of the product being shipped, we will accept returns and provide a full refund. (Example: If the product was shipped on April 1st and you wish to return it, please complete the return process by April 8th.)

When returning an item, please include all accessories and the delivery slip. We will process your refund after receiving the returned item.

However, please note that we cannot accept returns or exchanges in the following cases.

1. If you have used the product.
2. If the item has been resized, repaired, or replaced.
3. Damaged goods (including scratches).
4. If any accessories (such as the guarantee card, jewelry case, or delivery slip) are damaged, lost, or discarded.
5. Semi-custom products (design and ring size) and bespoke items with engravings.
6. If more than one week has passed since the product was shipped.
7. If the person making the purchase is not the original purchaser (however, if it is a gift, please provide the purchaser's name, and the item will be eligible for return or exchange, so please rest assured).
8. If you use a coupon other than the Line Friend Addition Campaign coupon
9. Products purchased from sources other than our store, such as flea market websites.
10. Orders from overseas
11. If you purchased the item at a pop-up store held in a department store or similar location.
12. Collaboration products and limited edition products

Additionally, the following items are also made-to-order and are therefore not eligible for return.
・All types of bridal rings
Platinum and pink gold (K10/K18) materials
- Rings that will cost more if the size is increased
Products costing over 200,000 yen
• Products using moissanite of 1.5ct or more
*However, items in stock can be returned. Made-to-order items cannot be returned.
*Please note that unless the return is due to our fault, the customer will be responsible for shipping costs and bank transfer fees (in the case of bank transfers).

Please note that orders that have been officially accepted cannot be canceled, even before shipment.

■ Procedure
1. inquiryPlease contact us via the form or LINE, including your name and phone number.

Customers who purchased items at our stores or pop-up shops should fill in the Order #, Product #, and Shipping Date printed on the back of the guarantee card you received.

For customers who paid by bank transfer, please provide the bank name, branch name, and account number for your refund.
*Please note that we cannot issue a refund if the name on the order does not match the name on the order.

2. After receiving your email, we will contact you with the return address and return instructions. Please return all accessories and the delivery slip within the specified period. Please note that unless the return is due to our fault, you will be responsible for the return shipping costs.

3. After we receive and inspect the returned item, we will process your refund if there are no issues.

■For bank transfers: After we confirm the product and there are no problems, we will process the refund to your designated account within 2 business days.
■For credit card payments: After we have inspected the product and confirmed there are no issues, we will process a refund to your credit card company on the same day.

The timing of your refund varies depending on your credit card company, so please contact your credit card company for details.

*Please note that unless the return is due to our fault, the bank transfer fee will be borne by the customer.