Legal notice
Distributor
GYPPHY Co., Ltd.
Manager of Operations
Yuzuru Takigawa
Address
Tamagawa Building 101, 1-24-3 Jiyugaoka, Meguro-ku, Tokyo
Telephone number
03-6910-4764
Email address
info@gypphy.com
Required charges other than product price
・Shipping costs for repairs/returns
・Transfer fees incurred during bank transfer
・Fees for convenience store payments using Paidy etc.
Delivery time
If out of stock, it will be shipped within 3-5 weeks from the date of order confirmation, if in stock, it will be shipped within 3 business days.
■Payment method
・Credit
VISA/Mastercard/American Express/JCB
*Your credit card number is encrypted using a security system (SSL). , there is no need to worry about leakage etc.Enjoy shopping with peace of mind
・Epos card
Epos points can be used
・Others
Apple PayAmazon Pay/Rakuten Pay/Shop Pay/Google Pay/Paidy
■Refunds｜Returns｜Exchanges｜Cancellations
If you purchase on our website or store and complete the return procedure within one week after the product is shipped, we will accept the return of the product and a full refund.(Example: Product will be shipped on April 1st. If you wish to return the product, please complete the return procedure by April 8th.)
When returning the product, please return all accessories and delivery notes. pleaseAfter receiving the product, we will process the refund.
However, please note that we cannot accept returns or exchanges in the following cases.
1. When using the product
2. If the size has been repaired or replaced once
3. Damaged products (including scratches)
4. If accessories (guarantee card, jewelry case, delivery note, etc.) are damaged, lost, or discarded.
5. Semi-custom products (design and ring size) and special orders with engravings
6. If more than one week has passed since the product was shipped
7. If the purchaser is not the purchaser (however, if it is a gift, please do not worry as we will be eligible for a return or exchange if you provide the purchaser's name)
8. If you use a coupon other than the LINE friend addition campaign
9. Products purchased at a place other than our store, such as a flea market site
10. Orders from overseas
11. When purchasing at a POPUP STORE or select shop held at a department store, etc.
The following products are also basically completely custom made products and are therefore not eligible for return.
・Bridal rings in general
・Platinum material and pink gold (K10/K18) material
*However, returns are possible if the item is in stock.Made-to-order products cannot be returned.
・Rings with increased price due to size increase (list of applicable rings below)
Applicable rings/sizes
Emerald Moissanite Full Eternity Ring size 16 and above
Emerald Moissanite Full Eternity Ring side ver 16
FULL ETERNITY RING 16 or more
FULL ETERNITY RING with Green Moissanite 16 or more
Ladder Stone Ring 16 or more
Single Baguette Moissanite Ring 16 or more
Single Baguette Black Onyx Ring Size 16 and above
Oculus Ring Size 16 and above
Oculus Ring with Green Moissanite Size 16 and above
Moissanite Grano Ring Size 16 and above
Moissanite Grano Ring with Green Moissanite Size 16 and above
Half eternity ring 2 No. 16 or above
Half Eternity Ring 0.5ct No. 16 or above
Double String Ring No. 17 or above
DOUBLE STRING MOISSANITE RING No. 17 or above
*Unless the return is due to our company, shipping charges and Please note that the transfer fee (in case of bank transfer) will be borne by the customer.Please note that orders that have been officially accepted cannot be canceled even before they are shipped.