Eligible items purchased through our website or a GYPPHY store may be returned for a full refund. Please complete the return-shipping process within 7 days of receiving your order. This also applies to international orders, subject to the exclusions below.

Please return all accessories and the delivery note with your item. We will process your refund after receiving and inspecting the return.

Items not eligible for returns or exchanges

1. Items that have been used.
2. Items that have already been resized or exchanged.
3. Items damaged or scratched by the customer.
4. Items with damaged, missing or discarded accessories, including the guarantee card, jewelry case or delivery note.
5. Semi-custom items, including custom designs or ring sizes, and engraved items.
6. Items for which the return-shipping process has not been completed within 7 days of receipt.
7. Requests from anyone other than the original purchaser. Gift recipients may request a return or exchange by providing the purchaser’s name.
8. Purchases made with a discount code, except the LINE friend-add promotion.
9. Items purchased from another seller, including resale marketplaces.
10. Items purchased at pop-up stores held in department stores or similar venues.
11. Collaboration items and limited-edition items.

The following categories are also non-returnable when made to order:

• All bridal rings
• Platinum items and 10K or 18K pink gold items
• Rings with an additional charge for a larger size
• Items priced over JPY 200,000
• Items featuring moissanite of 1.5 ct or larger

Items in these categories purchased from existing stock may be returned, subject to the other conditions above. Made-to-order items are not eligible for returns.

Cancellations

Once an order has been accepted, it cannot be cancelled, even before dispatch.

How to request a return

1. Contact us through our contact form or LINE. Include the name and phone number used for the order. For store purchases, include the Order #, Product # and Shipping Date printed on the back of your guarantee card.
2. After reviewing your request, we will provide the return address and instructions. Return the item, all accessories and the delivery note within the applicable deadline.
3. We will inspect the returned item and process your refund if it meets the return conditions. For credit card payments, we submit the refund to your card issuer on the day the return is approved after inspection. The time it takes for the refund to appear depends on your card issuer; please contact them for details.

Unless the return is due to an issue on our part, return shipping and any applicable bank transfer fees are the customer’s responsibility.